FAQ Help Centre

No. We think buying online should be as easy as walking into a shop, so you can check out as a guest.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in Australian dollars (AUD), and every option available to you is shown at checkout.

Yes. Our showroom is at Warehouse 1, 23 Lomandra Place, Coolum Beach QLD, open Monday to Friday, 9am to 4pm. Get directions.

Some of our gear is also stocked by selected retailers. Find one near you on our store locator.

Our Australian Made range is built in-house by our team on the Sunshine Coast. Read our Aussie Made story or shop the range.

We keep it simple with flat rates:

• Small satchel: $15 for the first item
• Large satchel: $23 for the first item
• Each additional standard item: $6
• Single swag, stretcher or sleeping bag: $36 each
• Double swag: $49 each

More detail on our shipping page.

• Australian-made items: generally ship within 2-6 business days of your order.
• Other in-stock items: usually ship the same or next business day.

If you order both, we'll usually wait and ship them together. Need one part sooner? Just get in touch.

It depends on where you are. Deliveries are made during business hours, Monday to Friday, and you'll get a tracking link by email as soon as your order ships.

Yes. Once your order is on its way you'll get a tracking link by email, so you can follow it right to your doorstep (or campsite).

Not seeing it? Check your junk folder first, then contact us and we'll check the email address on your order.

Yes, except double swags and stretchers. Those are too big for Australia Post to handle, so they need a street address. Everything else? No problem.

Yes. If it's safe to do so, we'll leave your parcel in a secure spot at your address. If you'd rather sign for it, just note that in the order comments.

No. Crashpad never charges a re-delivery fee, no matter what.

We generally pack orders ready for dispatch by 2pm (AEST). To update your address, email info@crashpadgear.com or call 1300 003 060 as soon as possible and we'll do our best to help.

We can't change the address on an order that has already been dispatched.

If a parcel comes back to us (for example it wasn't collected, or the address was incomplete), we'll be in touch once it arrives to confirm your address and arrange to send it out again.

Yes. A few things to know:

• We need a signature on delivery, so a work address is often best.
• We can't deliver to PO Boxes in New Zealand.
• Any import duties, customs and taxes are payable by you, at or after delivery.

More detail on our New Zealand delivery page.

Changed your mind? You can return or exchange your gear within 30 days of your order, as long as it's unused, in its original condition and in the original packaging. Return shipping is at your cost, and original shipping costs aren't refunded.

Full details on our returns page.

We usually process returns within 24-48 hours of receiving the item. Refunds go back to the payment method you used, and we'll email you once it's done.

• Swags: 2 years
• Canvas & material bags and storage products: 3 years
• Sleeping gear and furniture: 1 year

The warranty covers faulty manufacturing, workmanship and materials. See what's covered and what isn't on our warranty page.

Fill in the claim form on our warranty page. Have your proof of purchase and a few photos of the problem handy, and our team will be in touch.

We hope it never happens, but if it does, contact us straight away at info@crashpadgear.com or on 1300 003 060 and our team will sort it out as quickly as possible.

Yes. Set your swag up, remove the mattress and thoroughly soak the outside canvas with water, focusing on the seams and stitching. This lets the thread and canvas swell and take up any potential leaks in the stitching.

Let it dry completely, particularly the seams, as it's the drying that seals them. Repeat the process twice. Your swag comes with full instructions.

Condensation happens when there's a temperature difference between the inside and outside of a closed space with a waterproof barrier in between, just like the inside of your windows on a cold night.

No swag can eliminate it completely, but opening a window slightly for airflow on cold nights makes a big difference.

Use cold water and a soft brush or sponge on the canvas and PVC base. Clean the zips regularly with a soft brush and a damp cloth.

Don't use soap or detergent, insect or pesticide sprays, petrol, oils, solvents or incompatible water repellents. They can damage the materials and will void your warranty.

Make sure it's completely dry first to stop mildew forming, then store it off the floor in a dry place, out of direct sunlight.

If you have to pack it up wet, set it up again as soon as you get to your next camp or home and let it dry out fully.